forestasfen.blogg.se - Onsip ping test

#Onsip ping test software

Bulk provision phone numbers, users and phones.

Set up controlled testing environments and test to replicate customer issues.

#Onsip ping test software

Test and evaluate new and old end-user devices and software.Monitor for fraudulent use and customers.Will take off hours on-call every 6-8 weeks.Keep up-to-date with changes in product features and bugs.Assist with the updating and accuracy of the knowledgebase.Effectively communicating in writing, as well as verbally.Helping customers troubleshoot TCP/IP network, firewall and internet connectivity issues with provided tools like ping and traceroute.Use guided videos and articles to guide customers through the configuration process.Taking calls from customers on configuration, information and down-time issues.Team members are also proficient communicators through multiple channels, including but not limited to email, Zendesk, Salesforce, chat, and live phone/video.

The team member must be comfortable talking directly to customers and assisting them with both configuration and down-time issues.

Customer Success is the portal to our customers.

The Customer Success team member is an integral part of OnSIP.

Our average caller in queue wait time is consistently under 25 seconds.

OnSIP Customer Success consistently scores over 95% customer satisfaction ratings annually though plain language communications, empathy, technical know-how and customer relationships that foster strong customer loyalty.